heybaji's commitment to responsible gaming
Gaming is for enjoyment — not stress. heybaji believes every player should understand their limits, make informed decisions, and be able to get support when needed. Learn about our tools, warning signs, and support resources on this page.
Gaming is a source of enjoyment, not addiction
The best way to enjoy online betting and casino games is to play within a set budget and time limit. At heybaji, we provide multiple tools and resources to help every user play consciously and in a controlled manner.
Our Terms and Conditions clearly state that the minimum age to participate in any form of gambling is 21 years. Strictly enforcing this age limit is a core foundation of our responsible gaming policy. Identity verification is carried out at account registration to ensure no underage person can use the platform.
Before you start playing, ask yourself: Am I betting beyond my means? Do I get upset when I lose? Do I feel the urge to play every day? If the answer to any of these is yes, it is time to take a break or seek support.
Under heybaji's Privacy Policy, your personal information is fully protected. Details of any limits you set for responsible gaming will remain confidential.
21+ age requirement: Users must be at least 21 years old to participate in any betting or casino activity on heybaji. An account cannot be activated without identity verification.
Core principles of responsible gaming
- Treat gaming as entertainment, not a source of income
- Set a budget before each session and stick to it
- Do not place more bets to try to recover lost money
- Do not play when you are stressed or under the influence of alcohol
- Take regular breaks and spend time with family
- If you have a problem, contact heybaji support right away
Self-limit tools and protection
heybaji provides several tools that let you set the boundaries of your own gaming. Contact 24/7 live chat to activate them.
Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, lowering it takes effect immediately; raising it is possible but takes time to come into effect.
Deposit LimitSession Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the session will end automatically. Staying aware of time is one of the most effective steps against addiction.
Time LimitTemporary Break
Keep your account closed for a specific period (from 24 hours up to several weeks). During this time it will not be possible to log in or place bets. Taking a break is highly effective for clearing your head.
Cooling-OffSelf-Exclusion
If you are experiencing long-term problems, you can request to be excluded from the platform entirely. Once this step is taken, a specific process must be followed to reactivate the account.
Self-ExclusionGaming History
View a detailed record of all your betting and casino transactions. Reviewing your spending patterns makes it clear where you need to draw a limit.
Transaction ReportDirect Support
For any issue, speak in Bengali via heybaji's 24/7 live chat or email. Our support team will quickly help you set limits or proceed with exclusion.
Live ChatRecognise the warning signs of a problem
Gambling addiction develops gradually. If you notice the following signs in yourself or someone close to you, act quickly.
Spending beyond your budget
Betting beyond your means, taking on debt, or breaking into savings are serious warning signs.
Chasing losses with more bets
Continuously increasing bets to recover lost money — this is one of the most dangerous cycles.
Disrupted sleep and daily life
Loss of sleep due to gaming, lack of focus at work, or neglecting family responsibilities.
Hiding it from others
Keeping your gaming habits secret from family or friends, or lying about them.
Discomfort when not playing
Feeling anxious, irritable, or unable to concentrate when you cannot play — this is a clear sign of addiction.
Damaged relationships
Growing distance or increased arguments with family or friends due to gaming.
Know your support options
Asking for help is not weakness — it takes courage. You can get support through any of the following.
heybaji Live Chat
Talk in Bengali 24 hours a day. Our support team will help you set limits, take a break, or proceed with exclusion.
Email Support
Send any responsible gaming request by email. Our address: [email protected]
Family and Friends
Talk openly with the people close to you. Support from family is one of the most effective ways to overcome addiction.
Professional Counselling
See a mental health specialist or counsellor. Treatment for behavioural addiction is now readily available in Bangladesh.
Talk to us right now
The heybaji support team is always ready to help with setting limits, self-exclusion, or any responsible gaming matter. You can find more information on our FAQ page.
Keep children and young people safe
Opening an account on heybaji is strictly prohibited for anyone under 21. However, if there are children or teenagers at home, it is important to take some precautions on your device.
- Use a password or biometric lock on your device
- Log out of the browser and do not save your password
- Use parental control software on children's devices
- Use the heybaji app or site only on your personal device
Report suspicious activity
If you suspect that an underage person is using your account or someone else's, notify heybaji immediately via 24/7 live chat or email. We will investigate promptly and take the necessary action.
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming are provided below.