heybaji Terms and Conditions

Please read the following terms carefully before using this platform. By creating an account or using any service, you agree to these terms.

21+ Only SSL Encrypted Bangla and English Support bKash / Nagad / Rocket

Table of Contents

Last Updated: 2025

1. General Provisions

heybaji is an online gaming and betting platform that serves users in Bangladesh in both Bangla and English. These Terms and Conditions ("Terms") apply to the heybaji website, mobile application, and all related services.

By browsing the website, creating an account, or participating in any game or betting service, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

heybaji reserves the right to amend these Terms at any time with reasonable notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2. Account Registration and Use

To open an account on heybaji, you must provide accurate and complete information. Each user may operate only one account. If the same person creates multiple accounts, those accounts may be cancelled and the associated balances may be forfeited.

2.1 Registration Requirements

  • The name, date of birth, and mobile number provided during registration must be accurate and genuine.
  • Only one account may be opened per mobile number or email address.
  • Keeping the account password confidential is the user's own responsibility.
  • Allowing any third party to use the account or transferring the account is strictly prohibited.

2.2 Identity Verification

heybaji may at any time request a government-issued ID, mobile number verification, or other documents for identity verification. Withdrawals may be temporarily suspended until verification is complete.

3. Age Limit and Eligibility

Important: Users must be at least 21 years of age (21+) to participate in any game or betting service on heybaji. Participation by minors is strictly prohibited.

By registering, you confirm that you are at least 21 years old and that you are using this platform voluntarily. If it is subsequently proven that a user opened an account below the age limit, that account will be closed immediately and all transactions will be considered void.

In accordance with the Responsible Gaming Guidelines, heybaji provides various self-control tools, such as setting deposit limits, taking temporary breaks, and self-exclusion. These features are activated upon the user's request.

4. Deposits and Withdrawals

All financial transactions on heybaji are processed securely and with encryption. Currently, bKash, Nagad, and Rocket are accepted for deposits and withdrawals.

4.1 Deposit Terms

  • Minimum deposit amount: ৳200 (per method).
  • Funds deposited into the account must be sent only from the registered mobile wallet.
  • Deposits from third-party wallets are not accepted and may be returned.

4.2 Withdrawal Terms

  • Minimum withdrawal amount: ৳1,000.
  • Withdrawal funds are generally sent within 30 minutes to 3 hours.
  • Withdrawals can only be made to the mobile wallet used to register the account.
  • To withdraw winnings earned from bonuses, the applicable wagering requirements must be met.
Note: heybaji reserves the right to temporarily hold withdrawals on suspicious transactions until verification is complete.

5. Bonuses and Promotions

heybaji offers various types of bonuses and promotions. Each bonus has its own terms, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

New users may receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, a deposit of ৳1,000 earns a bonus of ৳1,200, making the total balance ৳2,200; to withdraw the bonus, ৳1,200 × 15 = ৳18,000 must be wagered.

5.2 General Bonus Rules

  • Each bonus offer may be claimed only once per account, unless stated otherwise.
  • Funds from bonuses are not "free" money — they can only be withdrawn after the specified wagering requirements have been met.
  • In the event of a bonus terms violation, heybaji reserves the right to cancel the bonus and any associated winnings.
  • Claiming bonuses using multiple accounts, proxies, or VPNs is prohibited.
  • heybaji may change or cancel any bonus offer without prior notice.

6. Betting and Gaming Rules

All betting and gaming activity on heybaji is governed by specific rules. Separate rules may apply for each game or type of bet.

6.1 Sports Betting

  • Once a bet is confirmed, it cannot be changed or cancelled, unless heybaji determines otherwise in specific circumstances.
  • If an event is cancelled, the amount wagered on that bet is generally refunded.
  • heybaji reserves the right to cancel bets placed at incorrect odds resulting from a technical error.

6.2 Casino Games

  • All game outcomes are determined by a fair Random Number Generator (RNG).
  • If a game is interrupted due to a technical issue, heybaji will determine the result based on the last confirmed game state.
  • The "RTP" in slots or other games is not a guarantee of winnings in any specific session — it is a long-term statistical average.

7. Prohibited Conduct

Any of the following conduct is strictly prohibited on heybaji and may result in account suspension or permanent closure:

  • Operating multiple accounts by the same person or household.
  • Bonus abuse, arbitrage betting, or any attempt to manipulate the system by other means.
  • Using another person's account or placing bets on behalf of a third party.
  • Involvement in match fixing or exerting unlawful influence over any event.
  • Placing bets using automated software, bots, or scripts.
  • Attempting unauthorized access to the platform's security or technical infrastructure.
  • Conducting transactions involving money laundering or illegal funds.
Warning: If any of the above prohibited activities are identified, the account will be closed immediately and all balances may be forfeited.

8. Account Closure and Suspension

A user may request account closure at any time. This request must be submitted to customer support via live chat or email.

heybaji may also close or temporarily suspend an account on its own initiative in the following circumstances:

  • If any provision of these Terms is violated.
  • If identity or age verification is not completed.
  • If the account has been inactive for an extended period (generally 12 months or more).
  • If suspicious financial activity or signs of fraud are detected.

If an account is permanently closed and a balance remains, heybaji will consider returning those funds after verification is complete — however, this does not apply to closures due to prohibited conduct.

9. Limitation of Liability

heybaji provides its services as an entertainment platform. heybaji bears no responsibility for the following:

  • Financial losses resulting from a user losing money in games or bets.
  • Game interruptions caused by loss of internet connection or issues with the user's own device.
  • Software errors from third-party game providers (such as Pragmatic Play, PG Soft, Evolution, etc.).
  • Service unavailability during unexpected technical issues or maintenance periods.

heybaji always strives to ensure uninterrupted service on the platform; however, temporary disruptions may occur due to technical reasons, and we apologize in advance for any such inconvenience.

10. Privacy and Data Protection

heybaji treats the privacy of users' personal information as its highest priority. Details on how information collected during registration and service use is handled, stored, and protected can be found in our Privacy Policy. The Privacy Policy is inseparably linked to these Terms and both documents apply together.

heybaji does not sell users' personal information to third parties. However, limited information may be shared with technology partners and payment processors as required to operate the service.

11. Changes and Amendments to the Terms

heybaji reserves the right to change, revise, or update these Terms at any time. Users will be notified of significant changes via a notice on the platform or by email.

Continuing to use the platform after updated Terms are published constitutes agreement to the new Terms. Users should review this page regularly.

If you have any questions about these Terms or heybaji's services, you may visit our FAQ page — answers to the most frequently asked questions are provided there.

12. Contact and Support

If you have any questions or complaints regarding these Terms, please contact our customer support team. heybaji provides support in both Bangla and English, 24 hours a day, 7 days a week.

The fastest responses are generally available via live chat. Requests sent by email will be responded to as well.

Remember: heybaji will never ask for a user's password, OTP, or full card number. If you are ever asked for such information, treat it as a fraud attempt and report it immediately.