heybaji Privacy Policy

Data Collection

1.1 Information Collected at Registration

When you open an account on heybaji, the following information is required:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred username and password

This information is used to manage your account, process transactions, and verify your identity.

1.2 Automatically Collected Information

When you use the heybaji website or app, certain technical information is collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Login time and date
• Page view history and session duration

1.3 Financial Information

When processing a deposit or withdrawal, your mobile banking number (bKash, Nagad or Rocket) is collected. This information is used solely for carrying out secure financial transactions.

Data Use

heybaji uses your personal information for the following purposes:

2.1 Account Management

Collected information is used to create your account, provide login access, recover passwords, and ensure account security.

2.2 Transaction Processing

Financial information is required to verify and complete deposit and withdrawal requests. All transactions are carried out through secure encryption.

2.3 Customer Support

Your account and transaction information may be accessed to provide assistance via 24/7 live chat and email. This is necessary for fast and accurate resolution.

2.4 Bonuses and Promotions

Your account activity is analysed to activate the heybaji welcome bonus, weekly reload offers, and other promotions. Your consent is obtained before sending relevant promotional communications.

2.5 Platform Improvement

Collected usage data is analysed to improve the overall user experience. This does not include personally identifiable information.

Data Storage and Security

heybaji stores your information using the highest standard technical security measures. These include:

• SSL (Secure Socket Layer) encryption — all data transfers are completed through encrypted channels
• Encrypted database — stored information is kept in encrypted format
• Access controls — only authorised staff can access specific information
• Regular security audits — periodic checks are conducted to identify system vulnerabilities
• Two-factor verification — suspicious login activity is automatically flagged

3.1 Data Retention Period

Information is retained for as long as your account remains active. Even after account closure, records of financial transactions may be kept for a defined period for necessary legal and financial reasons.

Sharing Data with Third Parties

heybaji does not sell your personal information or transfer it to third parties without cause. However, information may be shared in the following limited circumstances:

4.1 Payment Providers

Information necessary to complete transactions via bKash, Nagad and Rocket is shared with the respective mobile banking provider. These providers are governed by their own privacy policies.

4.2 Game Providers

Limited information may be exchanged with Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios for technical reasons — primarily to operate games and ensure fair play.

4.3 Legal Obligations

Information may be disclosed where necessary to comply with legal directives or orders from competent authorities. In such situations, every effort will be made to notify you to the extent possible.

Cookies and Tracking Technology

Cookies and similar technologies are used on the heybaji platform. They help improve the user experience and maintain site functionality.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the site — such as maintaining login sessions, saving language preferences, and keeping security features active. Disabling them will prevent the site from working properly.

5.2 Analytical Cookies

Anonymous statistics are collected to understand how the site is being used. These cookies do not collect any personally identifiable information.

5.3 Cookie Controls

You have the right to accept, reject or delete cookies through your browser settings. However, disabling essential cookies may limit certain features.

Your Rights

As a heybaji user, you have the following rights over your own information:

6.1 Right to Access Information

You may request to know what information heybaji holds about you. This request will be responded to within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

6.3 Right to Delete Information

In certain circumstances it is possible to request deletion of your information. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

6.4 Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. In this case, your preference can be changed in the account settings.

To learn more about responsible gaming, visit our Responsible Gaming page, which describes various tools available to protect yourself.

Protection of Minors

heybaji is strictly for users aged 21 and above (21+). Collecting information from or providing services to minors is completely prohibited on this platform.

Age is verified at the time of registration. If anyone registers using false information, their account and associated transactions will be cancelled. If a parent or guardian believes their child is using this platform, please contact customer support immediately.

Policy Changes

heybaji reserves the right to update this privacy policy when necessary. For significant changes, users will be notified via their registered email address or through a notice on the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. Previous versions of the policy are kept on record and can be requested if needed.

For more details about the general terms of our service, you can read about heybaji's background and objectives on the About Us page.

Contact Us

If you have any questions or concerns about this privacy policy, please contact the heybaji customer support team:

For answers to common questions, you can visit our FAQ section, where many questions about accounts, payments and bonuses are already answered.